1. Introduction
These Terms and Conditions govern mutual contractual relations between Chata Permon, represented by Ing. Petr Bárta, Janov 278, 471 52 Sloup v Čechách, Czech Republic – the provider of accommodation services in complex ID: 752 60 972 and clients. These conditions apply only to services provided in accommodation “Chata Permon”. Conditions are binding for all parties and the payment of the deposit the customer acquire the nature of the contract in accordance with the applicable provisions of generally binding regulations of the Czech Republic.
Client is a natural or legal person inquiring accommodation services in recreational facilities Chata Permon. The operator is the owner of the device.
2. The origin of the contractual relationship
The contractual relationship between the client and the provider, there will be the day the order confirmation client. On the basis of a written order (by mail, fax, order on line or e-mail) to send the client an advance invoice operator, while reserving the required free term.
Payment of the deposit the customer confirms that he is acquainted with all the services and conditions associated with the stay in a holiday cottage Permon. Payment of the deposit, the customer gives consent to the foregoing. An obligation of all persons listed on the application corresponds to the client (person) who gave the order.
3. Payment Service
Prices for services are set out in the tender materials and electronically on the operator’s website. These are the prices negotiated agreement between the provider and the client according to the Act no. 526/1992 Coll. Reimbursement rates should stay this form: a deposit of 50% of the total price of the agreed maturity date. Proof of payment should be retained for boarding accommodation. In case the client fails to pay an advance invoice to stay at 50% of the estimated price by the due date of the invoice, the operator may cancel the booking date client !!!
4. Rights and obligations of the client
The client has the right to be properly informed about all the conditions relating to his stay, make use of all subscribed and paid services, to withdraw from the contract if the quality and scope of services does not match the written agreement to cancel the stay at any time prior to the start (in this case the relationship further governed aforementioned cancellation conditions). The responsibilities include client timely pay the agreed deposit preserve confirmed order or proof of advance payment and upon request submitted those documents to the operator, observe internal regulations of the facility and pay any damages caused in the complex.
5. The rights and obligations of service providers
The operator imposes an obligation to ensure that all rights of the customer mentioned in point 5.
Right operator, in cases which can not affect a) change dates of stay, b) to change the prices, c) change the scope of services, d) cancel the contract. If a customer changes a) to d) do not agree have the right within 48 hours of notification of the changes in writing to withdraw from the contract. In this case, the operator will return 100% of the price paid by the customer. Decisive is the delivery date of withdrawal. Otherwise, it is considered that it agrees with the change. If that situation occurs, the operator will return a sum of money the customer is obligated to do so as soon as possible, but no later than within 30 days of the facts relevant for restoration.
6. Cancellation Policy
a) Stay mandatorily reserved by the accommodation after receiving advance payment from the client, if the landlord is required.
b) The deposit is non-refundable.
c) Payment of advances given consent to the cancellation conditions.
d) The deposit is converted to a different period, if the stay is occupied alternates.
e) Move date known. odbydlení not possible in winter terms.
f) The balance of stay is payable locally at the commencement of accommodation for the whole stay reserved.
g) for weekly stays are paid full price regardless of the number of days actually spent in accommodation and regardless of the number of disconnections meals.
h) Income from 14:00 rating, you must leave the room until 10:00. Unless otherwise agreed.
The client has the right to withdraw from the contract (confirmed order residence) and in written form only. The operator has the deadline of 21 days after receipt of the written cancellation of the contract – confirmed orders residence bill as readings cancellation fees. The cancellation fee means a deposit.
7. Complaints stay (services)
In the event that the services listed in the application (duly paid) do not correspond fully or quality, the client has the right to complain. The customer is obligated, in the case of any defects to the furnishing, to lodge a complaint immediately on the spot at the accommodation so that the remedy could be made on the spot. If you fail to correct, writes the customer along with the service providers – leading recreational facility, or his deputy – report on the complaint, which must be signed by both parties. If the complaint after investigation, found to be justified, the customer has the right to receive a reasonable discount. The outcome of the complaint procedure the operator is obliged to report to the client within 30 days of the filing of the complaint. In the case of a rebate is obligated to return the amount to the customer within 7 days of notification, to investigate the complaint.
8. Insurance
The operator does not compare the price of insurance. The client is advised to make the selected insurer in the Czech Republic “Accident insurance for travel and stay at home and abroad, including costs related to the cancellation of a journey.”
9. Transitional and Final Provisions
These General Terms and Conditions become effective on 1 January 2015. The validity is limited to the announcement of the new General terms and validity of these conditions can be individually adjusted in written form only.